Frequently Asked Questions
Everything you need to know about your sweet treats.
How long do Crave Cookies stay fresh?
Our cookies are best enjoyed within 3-5 days of delivery. To maintain peak freshness, keep them in an airtight container at room temperature, or freeze them for up to 3 months.
Do you offer nationwide shipping?
Yes! We ship our freshly baked cookies across the country. Orders are typically processed within 24-48 hours and shipped via expedited courier to ensure they arrive soft and delicious.
Are there gluten-free or vegan options available?
We currently offer a selection of gluten-friendly and vegan flavors. Please check our 'Dietary Friendly' menu section for the current rotation, though please note our kitchen handles flour and dairy.
Can I schedule a delivery for a specific date?
Absolutely. During the checkout process, you can select a preferred delivery date. We recommend choosing a date 1-2 days before your event to account for any potential carrier delays.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a replacement or refund.
How should I reheat my cookies for that 'fresh out of the oven' taste?
For the ultimate experience, warm your cookies in a microwave for 10-15 seconds or in a preheated oven at 350°F (175°C) for 2-3 minutes until the chocolate chips are melty.