Returns & Exchanges

Due to the perishable nature of our fresh-baked cookies, we cannot accept returns; however, we are committed to ensuring your experience is nothing short of delicious. If your order arrived damaged or incorrect, please reach out to us within 24 hours of receipt for a replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the cookies and the packaging if they arrived damaged or do not match your order details.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the photos attached within 24 hours of delivery.

• 3.
  Review Process

  Our quality assurance team will review your claim within 1-2 business days to determine the best resolution for your situation.

• 4.
  Resolution Delivery

  Once approved, we will immediately process a fresh replacement shipment or issue a digital gift card for the full value of your purchase.